Sigggggh! What a busy year(s) 2020-2021 has been for SysAdmins. We have experienced a spiked support and user training demand with the sudden introduction of remote working or work from home as some call it.
Suddenly most users, if not all, became beginner users and needed to be trained on “How to click” let alone “How to report a fault”. Work from home introduced many challenges and the need to harmonise everyone to work and collaborate smoothly remotely. This meant that SysAdmins are always on call even for silly things because that can render an employee not able to work.
I for one took all calls with much patience and always instructed users how to report faults and how to do a quick check before calling. That saved me a lot of work since users became so cyber aware and can perform a limited SOS checklist before flooding the support desk with rather petty issues.
That said, you still remain worried after all this awareness campaign that some “Smart Alec” user or otherwise, will click on a bait link and God forbid, the user’s computer be infected with some kind of an advanced malware which your anti-virus system fails to detect.
Here is additional resources on how to report phishing / scam emails. ActionFraud has made it easy to report a scammer, just forward the suspicious content to firstname.lastname@example.org and professionals will deal with it. Phishing content comes in different forms which may include; Phone call, Text message, Instant Message, Social media, pop up and email. All these forms are acceptable when placing a report. you can alternatively place your report with the National Cyber Security Center here
That being said, Cyber criminal activities keep evolving and one should always keep abreast with the latest tricks to avoid being a statistic. While you are still at it, you can amuse yourself with some hilarious and funny scam emails found at Kaspersky labs or Html.com